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Is my mobile phone compatible with Mobile eccount®?

Mobile eccount works on most mobile phones that are less than three years old - if your mobile phone has a camera or games installed it should support the Mobile eccount.
If the Mobile eccount does not install, please ensure you have updated your mobile phone's WAP/GPRS settings. This can be done online in step 1 of the registration process.

Click here to view the list of compatible handsets.

I am unable to access the Pass Code text message.

In order to access the pass code your mobile phone requires WAP/GPRS settings.

I received a Test Connection Failed message during installation.

If you received a Test Connection Failed message during installation, then you will need to update your mobile phone's WAP/GPRS settings.
I received a “MIMI-Type” error message during installation.
If you received a MIMI-Type error message then your phone my not be compatible to download Mobile eccount. Click here for a list of compatible handsets.

I received an Unknown Account message during installation.

If you received an Unknown Account message during installation, then you will need to update your mobile phone's WAP/GPRS settings.

Can I register more than one prepaid card?

You can only download one eccount to your mobile. If you try and download another, the download will be successful, however it will override the previous download.

How do I enable my mobile phone to work with WAP/GPRS?

For Mobile eccount® to work on your mobile phone you need to have WAP/GPRS enabled and up-to-date WAP/GPRS settings.

Which Mobile Operators are offering Mobile eccount®?

The following mobile network operators currently support the service:

• O2
• Orange
• Tesco Mobile
• T-Mobile
• Vodafone
• Virgin Mobile
• 3

Is Mobile eccount® secure?

The security of Mobile eccount® is at the heart of our service. Your Mobile eccount® service can only be accessed from your mobile phone using your pass code. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security.

I have a new mobile phone, do I need to re-register?

If you replace your mobile phone you will be required to cancel the service, call customer care to advise of your new mobile phone number and re-register online.
 

What if I receive a replacement Tuxedo card?

Your Mobile eccount will automatically recognize the card and allow you to manage the money on the card as usual. Please contact customer care if you require any further information.

I have forgotten my Pass code, what should I do?

If you forget your Pass code then you can request a new Pass Code online or call customer care.

Can I use Mobile eccount whilst I'm abroad?

Yes, but you will need to ensure that your mobile phone allows International Roaming - you can request this directly from your mobile operator.